Driver Feedback Portal
Identify desires and pain points
In order to understand the user you need to do research and during this project it was in forms of interviews and collected comments. I entered the project in the end of this phase. My task was to get updated on the matter and decipher the inputs in order to understand the users desires and pain points.
Wireframes, prototyping and testing
Sketches were converted to Figma wireframes and iterated based on performed tests.
The majority of the features in this portal was tested. This mean that we introduced real users which we tested out our designs on.
Tests where also made to confirm that the decisions we made was easy to understand and is in the interest of the user.
Ideation
The ideation could have different formats depending on the features we worked on. They usually consisted of sketching sessions which we had as a base of discussion.
The main tools that were used was whiteboard, pen and paper.
The Portal allows chosen Volvo employees to submit feedback regarding Volvos products and services in form of issues, ideas or praise. It is a part of the existing Volvo Cars App. The goal with the portal is to create a sense of community where employees can together help Volvo improve their products and services. The Portal can collect data from the car when needed, follow up on tickets the user has sent in and share information about the improvement they contributed to.Because this was a MVP product, the functionality was quite limited. Before I ended my assignment I had time to work on features such as gamification, surveys implementation and 2-way communication.This project followed the traditional UX process.